Deposit and Payment
A non-refundable deposit is required before a project begins. This deposit secures your project slot and confirms your engagement with us. The remaining balance is due 8 weeks after project commencement or prior to the website going live, whichever occurs first. Where payments remain outstanding beyond the agreed due date, work may be paused until payment is received. We reserve the right to apply interest on overdue invoices in accordance with applicable Irish law. All intellectual property rights in the website remain with us until full payment has been received. All fees paid are non-refundable unless otherwise agreed in writing.
Framework and Layout
We will provide a proposed framework for your website based on your requirements and business objectives. This framework outlines the layout and structural composition of key pages. You may request adjustments during this initial phase. Approval provided via email or our designated project management tool constitutes formal sign-off. Once approved, structural or layout changes fall outside the original scope and may incur additional charges.
Client Content Responsibility
You are responsible for providing all website content, including text, images, graphics, and illustrations. Where appropriate, we may, at our discretion, provide guidance on sourcing or preparing content. You confirm that all materials supplied are legally permissible and do not infringe copyright, are defamatory, unlawful, or otherwise in breach of applicable regulations. You agree to indemnify and hold us harmless against any claims, damages, losses, or expenses arising from content supplied by you. Timely delivery of content and feedback helps keep your project on schedule. Where required materials are delayed beyond reasonable timeframes, project timelines may be adjusted accordingly, and the project may be paused or archived if necessary.
Third-Party Software and Hosting
Your website may incorporate third-party plugins, themes, or software to achieve specific functionality. While hosted with us, we may maintain necessary licences at our discretion. Should you choose to move your website to another hosting provider, responsibility for acquiring and maintaining any required licences transfers to you. We cannot accept responsibility for loss of functionality, errors, security vulnerabilities, incompatibilities, or disruptions arising from third-party software or future updates. While we may assist with communications with third-party providers at our discretion, clients remain responsible for obtaining support directly from the relevant provider. Where hosting services are provided, separate Hosting Terms and Conditions apply.
Platform and Technology
Our websites are primarily developed using the open-source WordPress content management system (WordPress.org), which operates on a self-hosted infrastructure. WordPress.org is our standard development platform due to its flexibility, scalability, and long-term maintainability. We do not develop websites using the hosted WordPress.com platform.
In certain circumstances, and depending on the requirements of the project, we may also develop websites using other third-party platforms such as Shopify, Squarespace, or Wix. Where an alternative platform is used, functionality, flexibility, ownership rights, and platform limitations will be subject to the relevant provider’s terms and technical constraints.
Revisions and Additional Work
Prior to launch, you may submit one consolidated list of revisions, which will be implemented at no additional cost. To maintain clarity and efficiency, all feedback must be submitted through our designated project tools. Clients may not override the agreed project process. Work requested outside the agreed project scope will be quoted separately or billed at our standard hourly rate. No additional work will proceed without your approval. Estimates are provided in good faith and may vary where scope changes or additional requirements arise.
Marketing and Performance
While we build websites with performance and usability in mind, we do not guarantee marketing outcomes, search engine rankings, traffic levels, or engagement results. Website visibility and performance are influenced by external factors beyond our control, including market conditions, competition, search engine algorithms, and marketing activity.
Compliance Disclaimer
We provide website design and development services only. We do not provide legal or regulatory advice and are not solicitors. We cannot guarantee that any website created by us complies with applicable laws, regulations, or industry standards, including but not limited to data protection legislation (including GDPR), accessibility requirements, or sector-specific obligations. You remain solely responsible for ensuring legal compliance and for seeking independent legal advice where necessary. For data protection purposes, you act as the Data Controller and retain full responsibility for compliance with applicable legislation. We accept no liability for non-compliance or related claims. This applies to all statutory, regulatory, or third-party enforcement actions and survives termination of any agreement.
Intellectual Property and Portfolio Use
Upon receipt of full payment, ownership of the completed website (excluding third-party software and our proprietary systems, tools, frameworks, and methodologies) transfers to you. We retain ownership of any underlying systems, reusable code, development processes, and proprietary frameworks used in the creation of your website. Unless otherwise agreed in writing, we may display completed projects, including screenshots and project descriptions, within our portfolio and marketing materials.
Project Inactivity and Termination
You agree to provide required materials, communication, and approvals within reasonable timeframes. If there is no client communication or project activity for a period of 12 consecutive months, the project will be deemed terminated. In such circumstances, deposits are retained and fees paid remain non-refundable. We may, at our discretion, agree to resume the project. If resumed, the project will be subject to our current pricing structure, and any applicable fee difference must be paid prior to recommencement. We reserve the right to terminate a project in the event of material breach of these Terms and Conditions.
Limitation of Liability
To the fullest extent permitted by law, our total liability arising out of or in connection with any project shall not exceed the total fees paid by you for the services provided. We shall not be liable for any indirect, consequential, incidental, or economic loss, including loss of profits, revenue, business opportunity, data, or goodwill.
Force Majeure
We are not responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, technical failures, or other extraordinary events. Where such events arise, timelines may be reasonably extended, and we will communicate any material changes.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Ireland. The courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions.
Updated: February 2026
