Web Design Terms Of Service

  • A non refundable deposit payment is required before the project begins.
  • Final payment is required at an advised duration following the beginning of the project, or prior to going live, whichever comes sooner.
  • The Brochure package allows for the population of your content into a preformed framework. This lets us produce a high quality website for you at a lower cost, however it means design customisations are limited. Customisations can be accommodated but may require additional payment dependent on the time required.
  • We will advise you on the most suitable framework for your requirements and this will be the starting point of your project.
  • You’re responsible for the provision of all content (images and text) for your website. We’re happy to assist and guide you on sourcing and creating content.
  • Great content makes a great website. We provide professional photography as well as copywriting services – if interested please ask!
  • We require 2 business days to publish a website live (following final payment).
  • Due to the time requirements with some of the processes around a new website going live we don’t publish websites live on a Friday. This is to ensure the process is executed properly and within normal business hours.
  • Where additional design time is required, this is charged at our standard hourly rate. Standard Brochure projects consist of approximately 50% design time. As such, the equivalent in design time against project base fee is deemed the baseline for design time. Additional design time is charged according to our day rate beyond this baseline.
  • We provide 1 month of post-launch support for your website in case there are any bugs or other issues.
  • We’re not responsible for the marketing of your website. We provide Digital Marketing services where we can improve your ranking in Google

Updated 24th May 2019. Please print this page for your own records.