A non refundable deposit payment is required before the project begins.
Payment balance is required 8 weeks after the project commences, or prior to going live, whichever comes sooner.
We will provide a framework suggestion for your website based on your requirements, business objectives and associated discussion. The framework is a basic sketch to demonstrate the layout/composition of the website’s key page(s). During this phase we will make adjustments to the framework according to your feedback. Once the framework is signed-off the project will move to the next phase. If layout or structural changes are requested at a later point, this may incur an additional charge.
You are responsible for all content for the website (images, text, graphics, illustration) for your website. We’re happy to assist and guide you on sourcing and creating content.
Where content needs to be purchased, such as stock imagery, you are responsible for the associated costs. We may waive these costs at our own discretion.
In the event of a copyright dispute, The Website Shop is obliged to remove any offending material. We cannot be held responsible for any losses you incur as a result of the removal of such material, whether proven to be in breach of copyright law or not. We will notify you of any such occurrence and will restore any content once we receive proof of your ownership or usage rights.
We require 2 business days to publish a website live (following final payment).
In the design and development of your website, we may utilise third-party plugins or software to meet specific requirements. While your website is hosted with us, we will either maintain the necessary licences or, in some cases, use paid software at our discretion. Where additional software is required to meet your unique needs and incurs extra costs, we will advise you in advance. If you choose to move your website to another hosting provider, you will be responsible for purchasing and maintaining the necessary licences for any third-party plugins or software. This includes any software that we may have paid for at our discretion while hosting your website. Failure to acquire these licences may result in loss of functionality or certain features on your site.
Due to the time requirements with some of the processes around a new website going live we may not publish a website on a Friday. This is to ensure the process is executed properly and within normal business hours.
The Website Shop is not responsible for the performance or functionality of a website that is not hosted/managed on our services. If you choose to deploy the website on your own hosting solution you take full responsibility for its operation.
Prior to launch you can send us a single list of revisions to text/images which we will implement at no additional cost. Further rounds of revisions may be subject to an additional charge per our hourly rate.
Where additional design/development time, this is charged at our standard hourly rate.
Where your project’s cost includes a time estimate for additional design/development time, we may bill over the initial estimated time if time usage exceeds the estimate. Our estimates are only that, estimates, and you accept the risk of the initial cost estimate being exceeded.
We’re not responsible for the marketing of your website. This includes the website’s performance in search engines such as Google.
Updated September 2024. Please print this page for your own records.