Scope of Service
This Agreement governs the provision of an online food ordering system for pick-up and delivery services powered by GloriaFood. The Website Shop acts as a setup and support partner facilitating the implementation and configuration of the ordering system for the restaurant, café, takeaway service, catering service, or other user of the service, referred to as “The Restaurant”. The Website Shop will configure, set up, and assist with the initial implementation of the system, including menu setup, account configuration, and technical guidance. Ongoing support is limited to system configuration and technical assistance and does not extend to operational management of orders.
Platform Provider
The ordering system operates via GloriaFood and is subject to its own terms of service, policies, and operational rules. By using the system, The Restaurant agrees to comply with all applicable GloriaFood terms and policies. The Website Shop is not the platform owner and has no control over platform functionality, updates, outages, or policy changes.
Account Access and Authority
The Restaurant authorises The Website Shop to create or configure a GloriaFood account on its behalf, or to access an existing account for the purpose of setup and configuration. The Website Shop may configure, edit, and establish initial system settings required for order processing. Ongoing account management remains the responsibility of The Restaurant unless otherwise agreed in writing.
Fees and Payment
The Restaurant agrees to pay The Website Shop a fee of €199 plus VAT per month for the provision of setup, system facilitation, and support services. This fee is fixed for a minimum period of four months from the date of commencement of this agreement. Thereafter, fees may be subject to change with reasonable notice. The Restaurant may cancel at any time following the initial four-month period. Fees paid are non-refundable.
Order Processing and Liability
The Website Shop is not responsible for the accuracy of orders, customer input errors, pricing mistakes, menu inaccuracies, availability errors, failed notifications, or operational handling of orders. The Restaurant is solely responsible for reviewing, accepting, fulfilling, and managing all customer orders.
Payment Processing
Online payments are processed through Stripe or another third-party payment provider selected by The Restaurant. The payment processing relationship exists solely between The Restaurant and the payment provider. The Website Shop does not process, hold, transfer, or control customer payments and is not responsible for payment failures, chargebacks, disputes, delayed payouts, transaction fees, or account suspensions imposed by the payment provider.
The Website Shop shall not be held liable for any erroneous orders, user-side errors, customer disputes, service downtime, service interruption, system malfunction, or loss of sales arising from use of the ordering platform.
Third-Party Services and Downtime
The ordering system relies on third-party infrastructure, including hosting services, internet connectivity, payment gateways, and GloriaFood platform services. The Website Shop is not responsible for service outages, downtime, delays, cyberattacks, payment gateway failures, or technical disruptions beyond its control.
Compliance and Legal Responsibility
The Restaurant remains solely responsible for compliance with all applicable food safety regulations, consumer protection laws, VAT requirements, data protection obligations, and advertising regulations. The Website Shop does not provide legal or regulatory advice in relation to the operation of the ordering system.
Limitation of Liability
To the fullest extent permitted by law, The Website Shop shall not be liable for any loss of profits, revenue, business opportunity, data, or for any indirect, consequential, or incidental damages arising from the use of the online food ordering system. Total liability, if any, shall not exceed the total fees paid by The Restaurant in the preceding 12 months for this service.
Indemnity
The Restaurant agrees to indemnify and hold The Website Shop harmless from any claims, losses, damages, liabilities, or expenses arising from food preparation, order fulfilment, pricing errors, customer disputes, regulatory breaches, or misuse of the ordering system.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Ireland. The courts of Ireland shall have exclusive jurisdiction to settle any dispute arising in connection with this Agreement.
Updated February 2026
